Legal notice
- Business name
- Top 10 Morocco Holidays
- Head office
- Avenue Hassan II, Atlas District, Office 12, 3rd floor, Fes 30000, Morocco
- Phone
- +212 678 933 296
- Website hosting
- Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States, cloudflare.com
The texts, design and logo of this website belong to Top 10 Morocco Holidays. Some photos are used under free licences (Creative Commons, Unsplash); their authors are credited on the photo credits page. Photos of our guests are published with their agreement. Photo credits
Privacy policy
We respect your privacy. This policy follows Moroccan law 09-08 on the protection of personal data and, for travellers from the European Union, the General Data Protection Regulation (GDPR).
Who is responsible
Top 10 Morocco Holidays, Fes, Morocco, is responsible for the personal data described here. You can reach us by phone, WhatsApp or email using the details on the contact page.
What this website collects
Nothing by itself. This website uses no cookies, no analytics, no advertising trackers and no third-party fonts or scripts. Our hosting provider keeps short technical logs (such as IP addresses) for security only.
What you choose to send us
When you call us, write to us or use a booking form (which opens WhatsApp), you share the details you type: usually your name, phone number, travel dates, number of guests, the tour you are interested in and any special needs, such as diet or children’s ages.
Why we use it
Only to answer your questions, prepare your quote, organise and carry out your trip, and meet our legal and accounting obligations. We never sell your data and never use it for advertising without asking you first.
Legal basis
Taking steps at your request before a contract and performing your trip (GDPR article 6(1)(b)), our legal obligations (article 6(1)(c)) and, where needed, your consent, which you can withdraw at any time.
Who receives it
Only the partners needed to run your trip (hotels, riads, desert camps, licensed local guides), and the authorities when the law requires it. WhatsApp is a service of Meta; messages sent through it are also covered by WhatsApp’s own privacy policy. Messages sent with the form’s email button are delivered by Web3Forms, an email delivery service, which passes them to us and does not use them for anything else.
International transfers
Our team is based in Morocco. If you write to us from the European Union, your data is handled in Morocco under the protections of law 09-08 and only as far as needed to organise your trip.
How long we keep it
Enquiries that do not lead to a booking: up to 12 months. Booking and invoice records: as long as Moroccan accounting and tax law requires. After that, they are deleted.
Your rights
You can ask to see, correct or delete your data, or object to its use, by contacting us. Travellers from the EU can also ask for a copy of their data in a portable format. You may complain to the CNDP in Morocco (cndp.ma) or to the data protection authority of your EU country.
Photos of guests
We only publish photos of guests who agreed. If you appear in a photo on this website and want it removed, tell us and we will remove it promptly.
Security
This website is served only over encrypted HTTPS and protected by strict security rules. We keep your details only as long as needed and share them with no one beyond the partners listed above.
Changes
We may update this policy; the date at the top of the page shows the latest version.
Booking conditions
The essentials of how a private tour is booked. The exact conditions for your trip are confirmed in writing before you pay a deposit.
Quotes and prices
Every tour is private, so the price depends on your dates, group size, accommodation and route. You receive a written quote with the total price, what is included and what is not, before you commit.
Confirming a booking
Your booking is confirmed once you accept the quote and we receive the deposit. The deposit amount and when the balance is due are written in your quote.
Payment
No payment is ever taken on this website: you only send a booking request. Once your trip is confirmed, Karim sends you the payment details directly (PayPal, bank transfer, or cash on arrival).
Cancellation
Most day experiences can be cancelled up to 24 hours in advance for a full refund. For multi-day tours, the cancellation deadlines and refund amounts are written in your quote before you confirm. Refunds are made within 15 days.
Changes and the unexpected
Routes can be adapted for weather, road conditions or safety. If a change is needed, we offer an equivalent alternative.
Guides and transport
Guided city visits are led by licensed local guides. Transport is provided in authorised, insured vehicles with professional drivers.
Insurance
Travel insurance is not included and is strongly recommended.
